---
title: "What to do if logs are not visible"
description: "How to check missing logs"
url: https://helpdesk.aanyahr.com/tl/articles/45-what-to-do-if-logs-are-not-visible
collection: "FAQ's"
updated: 2025-08-07
language: tl
alternates: [en]
---

# What to do if logs are not visible

How to check missing logs

ℹ The _HR or Admin_ can view Time Logs of employees  

_You can check this article to learn_ [How to view Time Logs](https://helpdesk.aanyahr.com/en/articles/38-How-to-view-and-export-employee-Time-Logs.md)

-   All raw captured logs from Bundy, Mobile App, Biometric, Upload, Change Log will be reflected on Time logs
    
-   Time logs module can also be utilize to counter check if transaction created by the employee are successfully processed
    

### These are the following reasons if logs are not captured in Time Logs module:

1.  Unsuccessful clock IN/OUT
    
    _You can check this article to learn_ [How to Clock In and Clock Out](https://helpdesk.aanyahr.com/en/articles/21-How-To-Clock-IN-and-Clock-Out.md)
    
2.  Pending Change Log request
    

  
_Note: If logs are visible on Time Logs but not showing on Attendance and Dashboard Calendar, you can send an email to_ [_customerfirst@illimitado.com_](mailto:customerfirst@illimitado.com) _for our checking_