---
title: "Why is the clock in/out button not working?"
description: "Clock in/out button is not working - Getting Transaction Failed error"
url: https://helpdesk.aanyahr.com/en/articles/33-why-is-the-clock-inout-button-not-working
collection: "FAQ's"
updated: 2025-08-17
language: en
---

# Why is the clock in/out button not working?

Clock in/out button is not working - Getting Transaction Failed error

There are three (3) reason why clock in/out button is not working.

-   _No schedule tagged for the current day_
    
    You can only clock in if you have a schedule assigned to you for the day. You can check your tagged schedule on the Calendar view and Profile
    
-   _Overlapping schedule from before and after the day_
    
    Eg:  
    June 01, 2023 schedule is 10PM-7AM  
    June 02, 2023 schedule is 6AM-3PM  
    _The clock in button on June 02, 2023 will be disabled until you clock out for the your 1st schedule (June 01, 2023)_
    
-   _Overnight shift, no schedule tagged for the previous or next day_
    
    If you work an overnight shift then you should have a tagged schedule for the previous and next day also